All Systems Operational
EU West Region Operational
90 days ago
99.97 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.89 % uptime
Today
Message Routing Operational
90 days ago
99.99 % uptime
Today
Bot Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
AWS server hosting Operational
AWS Message passing Operational
US East region Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.88 % uptime
Today
Message Routing Operational
90 days ago
99.98 % uptime
Today
Bot Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
AWS server hosting Operational
AWS Message passing Operational
SMS/WhatsApp Operational
Phone numbers ? Operational
Message delivery Operational
Email Operational
Inbound email processing Operational
Outbound Delivery Operational
Support Operational
Gecko support app ? Operational
Support message delivery Operational
Web support messenger ? Operational
Mobile support messenger ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024
Resolved - This incident has now been resolved. We will continue to monitor the issue with our support partners at AWS. If you are still experiencing problems with connecting to the GeckoChat platform, please reach out to a member of the Customer Success team.
Jun 14, 10:44 UTC
Monitoring - A fix has been implemented and is currently being monitored by our team and our support partners at AWS. We will continue to stay in close communication with them until the issue is fully resolved. If you are still experiencing any issues, please reach out to a member of our Customer Success team.
Jun 13, 12:26 UTC
Identified - We've identified an issue within our AWS infrastructure and are currently in contact with AWS for support. The immediate issue should now be rectified for all clients. Please contact a member of the Customer Success team if you are still experiencing this issue.
Jun 13, 10:22 UTC
Investigating - We are currently investigating connectivity issues with GeckoChat. Users are encountering an error message stating "Disconnected from GeckoChat." Our team is actively investigating the cause of this disruption and working towards a resolution. We apologise for the inconvenience and appreciate your patience.
Jun 13, 08:17 UTC
Jun 13, 2024
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.