Partially Degraded Service
EU West Region Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Message Routing Operational
90 days ago
100.0 % uptime
Today
Bot Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
AWS server hosting Operational
AWS Message passing Operational
US East region Operational
90 days ago
99.96 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Message Routing Operational
90 days ago
100.0 % uptime
Today
Bot Operational
90 days ago
99.82 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
AWS server hosting Operational
AWS Message passing Operational
SMS/WhatsApp Degraded Performance
Phone numbers ? Operational
Message delivery Degraded Performance
Email Operational
Inbound email processing Operational
Outbound Delivery Operational
Support Operational
Gecko support app ? Operational
Support message delivery Operational
Web support messenger ? Operational
Mobile support messenger ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 17:41 UTC
Update - This issue has been resolved and Bots are now properly recording training opportunities.
May 4, 14:36 UTC
Investigating - We are currently investigating an issue with the Bot failing to track training opportunities and instead responding with "Sorry, it looks like I'm having some technical difficulties at the moment."

Messages the Bot can classify are unaffected
May 4, 14:27 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.