Bots not responding or training

Incident Report for GeckoChat

Resolved

This incident has been resolved.
Posted Jul 22, 2021 - 16:53 UTC

Update

IBM have confirmed they are seeing services recover and Bots are now responding without issue.
Posted Jul 22, 2021 - 16:52 UTC

Update

No update from IBM yet but bots have started responding again now, we will continue to monitor the incident.
Posted Jul 22, 2021 - 16:47 UTC

Investigating

IBM have a major outage which is causing Chat Bots to fail to respond or train.
https://cloud.ibm.com/status/?item=INC4100819

We will follow the incident and update here when there is any progress
Posted Jul 22, 2021 - 16:24 UTC
This incident affected: EU West Region (Bot) and US East region (Bot).