"When the conversation is started workflows" not running

Incident Report for GeckoChat

Resolved

Workflows have been working as expected since the fix was implemented and any workflows that were missed have now been re-run

Posted Jan 05, 2022 - 17:59 UTC

Monitoring

A fix has been implemented, we are currently looking at re-running any failed workflows

Posted Jan 05, 2022 - 12:21 UTC

Identified

We are currently investigating an issue with certain workflows not running, we have identified the issue and are working on a fix.

Posted Jan 05, 2022 - 12:10 UTC

This incident affected: EU West Region (Message Routing) and US East region (Message Routing).